Shipping
delivery information
For tsequipamiento it is very important to ensure that orders can be delivered quickly. All orders are normally delivered within 72 working hours, Monday to Friday, provided the order is placed before 13.00h, in Spain Peninsula.
The shipping costs are as follows depending on the destination and the total amount of the purchase:
costs
| Service | Locations | Delivery times | Shipping cost |
| Tipsa | Mainland Spain and Balearic Islands | 72 working hours Monday-Friday | To be specified in the order |
Returns
Product return policy and return request area
In accordance with current legislation, products may be returned, for whatever reason, within 15 calendar days of receipt of the goods by the customer. To do so, the conditions set out on this conditions page must be complied with.
The return of personalised products will not be accepted, as specified in section 3 of Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws.
You can do this by filling in the form at the bottom of this page. The consumer and user shall only be liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish their nature, characteristics or functioning.
Return conditions for customers
- GENERAL CONDITIONS: Returns of the following products will not be accepted, as established by Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws:
- The provision of services: once the service has been fully performed or when the performance has begun, with the consumer and user’s prior express consent and with his acknowledgement that he is aware that, once the contract has been fully performed by the entrepreneur, he will have lost his right of withdrawal.
- The supply of goods or services the price of which depends on fluctuations in the financial market which the entrepreneur cannot control and which may occur during the withdrawal period.
- The supply of goods made to measure or to the specifications of the consumer and user or clearly personalised.
- The supply of goods that are likely to deteriorate or expire quickly.
- The supply of sealed goods which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery (e.g. underwear, kitchen products and similar).
- The supply of goods which after delivery and taking into account their nature have become inseparably mixed with other goods.
- The supply of sealed sound, music or video recordings or sealed software that has been unsealed by the consumer and user after delivery.
- The supply of digital content that is not provided on a tangible medium where performance has begun with the prior express consent of the consumer and user with the knowledge that he/she loses his/her right of withdrawal as a result.
- CONDITION OF THE STATE: All merchandise must be returned in its original packaging and conditions, always in perfect condition and properly protected, avoiding stickers, seals or adhesive tapes directly on the surface or packaging of the article. Otherwise Pentágono reserves the right to refuse the return.
- HOW TO REQUEST A RETURN: Once the return form has been filled in and sent, you will receive instructions on how to send it to us by email. You must send the products without delay, within a maximum period of 15 days from the time you inform us of your wish to exercise this right.
- RETURN CARRIAGE CHARGES: arising from the return shall be in accordance with the following conditions:
- FREE OF CHARGE: If you return a product to us due to an error on our part, we will pay for the cost of the return as long as you have used and followed our return instructions, and only using the carrier we define.
- FIXED COST: If the return of the product is for any reason other than our error, the return costs are 5€ (VAT included), which will be deducted from the payment that we will make once we have the goods in our possession and we have verified the condition of the product and its condition.
- MONEY BACK: Once we have received the goods and checked that they are in perfect condition, we will process the refund. We will refund the payment received, minus the cost of return transport if it has a cost. We will pay you back within a maximum period of 10 calendar days after you exercise your right of withdrawal. Until we have received the product(s) and verified their condition, we may withhold the refund. The refund will always be made using the same payment method used to pay for the purchase.
- RETURN OF OFFERS OR PROMOTIONS: The return of products with gift or promotion, will be obligatory the complete return (complete pack or article + gift) to be able to proceed to the refund. In the case of products that include game download codes, it will be a requirement not to have downloaded it in order to proceed to the full refund. In the event that the game has been downloaded, the amount of the game will be deducted from the total amount to be refunded.
If you have any further questions, you can also contact us here.
Return of products
Please complete the form below to request an RMA number (return document). ORDERING INFORMATION
Shipping
delivery information
For tsequipamiento is very important to make sure that the orders can be delivered quickly. All orders are usually delivered in a period of 72 hours on working days, Monday to Friday, if the order is made before 13: 00, in Spain Peninsula.
The shipping costs are the following depending on the destination and the total amount of the purchase:
costs
| Service | Locations | Delivery times | Shipping cost |
| Tipsa | Peninsula and Balearic islands | 72 business hours Monday-Friday | To specify in the order |
Returns
Product return policy and area of application of returns
According to the legislation in force, you can proceed to the return of the products for any reason, within a period of 15 calendar days from the receipt of the goods by the customer. To do this you must comply with the terms and conditions outlined on this page.
We will not accept the return of custom products, as specified in paragraph 3 of the Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for Defense of Consumers and Users and other complementary laws.
What you can do by filling the form that you have at the bottom of this page. The consumer shall only be liable for the diminished value of the goods resulting from the handling of the same other than what is necessary to establish their nature, characteristics or functioning.
Conditions of returns for clients
- GENERAL CONDITIONS: we will Not accept returns of the following products, as set out in the Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for Defense of Consumers and Users and other complementary laws:
- The provision of services: once the service has been fully executed, or when the performance has begun with the prior express consent of the consumer and user and with the recognition on his part that he is aware that, once the contract has been fully executed by the entrepreneur, he will lose his right of withdrawal.
- The supply of goods or the provision of services whose price depends on fluctuations in the financial market which the entrepreneur cannot control and which may occur during the withdrawal period.
- The supply of goods made to measure or according to the specifications of the consumer and user or clearly personalized.
- The supply of goods which are liable to deteriorate or expire rapidly.
- The supply of goods under seal which are not suitable for return for reasons of health protection or hygiene that have been unsealed after delivery (e.g. underwear, kitchen products, and the like).
- The supply of goods, which after delivery, and taking into account their nature are mixed to form an integral part, with other goods.
- The supply of sound recordings, music, or video sealed or software packaging they have been unsealed by the consumer after delivery.
- The supply of digital content not provided on a support material when the performance has begun with the prior express consent of the consumer and user with the knowledge on his part that in result you lose your right of withdrawal.
- CONDITION OF the STATE: All merchandise must be returned in its packaging and original condition, in perfect condition and properly protected, avoiding stickers, seals or adhesive tapes directly on the surface or packing of the item. Otherwise Pentagon reserves the right to refuse the return.
- HOW to APPLY FOR a REFUND: once you have completed and submitted the return form, you will receive the instructions for which we do arrive at our facilities in your email. You will have to send the product without any delay, within a maximum period of 15 days from the time we are communicating your desire to exercise the right.
- TRANSPORT COSTS OF THE RETURN: originate from the return will be subject to the following conditions:
- FREE of charge: If you return a product due to an error on our part, will cover the cost of the return and when you have used, and follow our return instructions, and always using only the transport company that we define.
- FIXED COST: If your product return is for any other reason that is not our error, the cost of return are€ 5 (VAT included), which are deducted from the credit memo that you will once we have the goods in our possession and have checked the terms of the product and its state.
- RETURN OF MONEY: once you have received the item and verified that it is in perfect condition, we will process the refund of the amount. We will refund the payment received, deducted the cost of return transportation in case you have a cost. You will compost in a maximum period of 10 calendar days from ejerzas your right of withdrawal. Until we have received the products, and verified your status, we may withhold the reimbursement. The refund will always be made using the same payment method that you use to pay for your purchase.
- RETURN OF OFFERS, OR PROMOTIONS: The return of the products with gift or promotion, you will be required to fully refund (full pack or article + gift) to be able to proceed to the refund. In the case of products which include download codes for games will be the requirement to have downloaded to proceed to the full subscription. In the case that you have downloaded will be deducted from the amount of the game the total to be refunded.
If you have further questions, you can also contact us from here.
Return of products
Please complete the form below to request an RMA number (return document).ORDERING INFORMATION